5201/5305 not recognising new drum: reset drum counter (page 32 of manual) - hold down exposure button, turn machine on (all lights will flash except ready indicator), release and then press and hold the exposure button until all three exposure indicators light - approx. 10 seconds (the centre exposure indicator will stay lit and the others will go out and the ready indicator will light), done - counter is now reset. If this process fails, make sure they are holding the exposure button, not anything else!
5220 drum problems: drums in this machine are not user servicable - engineer call
XC copy count: hold down C button (cancel) until LED flashes three numbers - this builds a six-digit number which is the copy count
XC520/XC540 not recognising new drum: reset drum counter (page 33 of manual - same procedure as for 5305)
printers
blank pages printing after document: try disabling separator page in driver
errors printing after document: such as ERROR: undefined/OFFENDING COMMAND:/STACK - if PostScript, try disabling "print postscript errors" in the driver (or control panel for Nxx series)
4512 duplexing under NT: right-click driver in Start.. Settings.. Printers.. and choose Document Defaults.. instead of Properties..
4900 gives T1 error: reseat fuser, cycle power
49xx not recognising new consumables: Menu.. Maintenance.. Reset.. select CRU.. Enter
C55 doesn't print from Word: disable background printing
C55 margin adjust: take offline, Menu, Service, Adjustments, Left and/or Top
C55 E6 drum jam: take offline, Menu, Service, Adjustments, Cleaning Cycles (set to 40), Patch (set to off)
C55MPV HDD formatting: TOP MENU/SERVICE/DISK SERVICES/FORMAT DISK/ARE YOU SURE/YES/wait..../online/cycle power/print config sheet
C55MP speedups: in driver, enable fast blue, optimise PostScript for speed, enable bitmap compression. Note: print quality is compromised as speed enhancement increases
N32 serial number: located behind Xerox logo on front panel
N32 finisher: ensure user has v1.2 of driver CD; docs in \doc\english\fug_eng.pdf
N32 chopping top of page: enable edge-to-edge; enable fit-to-page (both in print driver)
N32 firmware 1.74+: requires minimun 24 megs of RAM to run; if using 100Base-T, must have mainboard with partnumber 695Kxxxxx
N32 reset menu: hold down online and enter, on poweron
N32 mailbox sorting: select the bin from the driver
N32 stapler: can staple up to 50 sheets at a time
N32 config sheet: Menu, Test, Config Sheet, Enter
N32 driver forgetting settings: reinstall the driver - customer has probably renamed it
Nxx banner page toggle: Ethernet Menu/LPR banner - cycle power to save changes
Nxx banner page toggle: (via TCP/IP) log into printer, Properties, Protocols, TCP/IP, LPR/LPD banner - cycle power to save changes
Nxx fuser: is considered a consumable, and is customer installable.. except for the N17 :-)
Nxx feed rolls: are available in six-packs as part number 600K61600 (eg., customer does not need to buy a whole maintenance kit just for some new rollers)
Xerox SNMP-compatible devices such as the N32 can be configured via TCP/IP
XJ4C not printing colour: check that customer has no pass-thru devices (eg, printer is not daisychained via scanner, ZIP drive etc) ... try leaving the pass-thru device turned ON before suggesting a second parallel port)
XJ4C test print: hold down middle button (Resume/FF) for 2 to 5 seconds
XJ4C non-functional under NT: try the HP Deskjet 550C driver!
inkjets have low print quality: try priming the printhead (up to seven times)
P8e printing PCL in cleartext: use the cable supplied with the machine!
unable to load ver.dll on install: reboot, close all applications, try install again
banner page disable: may come from network client - for Novell under W95: Start.. Settings.. Control Panel.. Network.. Netware Client.. Properties.. Default Capture
banner page disable: may come from network client - for Novell under NT4: Start.. Settings.. Printers.. right-click printer.. IntranetWare Settings
printing blank page between jobs: disable separator page
when searching for drivers on xerox.com: search for All Languages, sometimes they put them under US English but not UK English!
when searching for firmware on xerox.com: don't specify an operating system!
faxes
faxes not receiving, but picking up call: disable junk fax
faxes not receiving, memory full: check there isn't a large pending job with short redial intervals
faxes not receiving: if the customer needs an engineer, suggest, in the meantime, that they use call diversion to send their incoming calls to another fax
faxes not sending: enable tone dialing (setup/phoneline/dial mode/tone), check dialing prefix, check pending jobs
faxes not sending when new: check that terminal ID and number have been set!
7022E serial numbers: ten digits (usually starting with 05MA6). Drop the first six digits, add five zeros to the front, and one zero to the back. eg., 05MA605932 becomes 0000059320
7041 not recognising new drum: reset drum counter - page 11-14 of manual
7041 RAM clear/reset: open cover, press Service, dial 1101, press Start, dial 13, dial 1234.. wait until "Load Originals" appears
70xx not receiving, not picking up call: ensure display says Fax Ready (not Ans Ready or Tel Ready) and Auto Answer light is lit - see "Reception" in manual
7089 not working with external answering machine: this configuration is not supported (the manual is wrong). The 7088 supports an external answering machine; 7089 users *must* use the internal answering machine if they want answering machine functionality.
7090 job cancellation: press Program, H, 1, Mode/Enter, Contrast/Cancel, Contrast/Cancel to abort transmission and return the machine to a ready state
Pro xxx comm error - retry: this message remains displayed long after the fault is sorted (for the benefit of users who might want to know there has been a fault). Press Stop to clear it.
Pro 610 not clearing replace toner: reset counter, press Menu, 6, 3, Clear, Enter
Pro 610 not clearing replace drum: reset counter, press Menu, 6, 4, Clear, Enter
Pro 610 enter local ID and number: set the terminal ID and fax number; open access panel, Menu, 4, 3, Enter ... see p 1-38 of manual
Pro 610 power save toggle: open access panel, Menu, 6, 6, arrow keys, Enter
Pro 610 delete pending jobs: see page 6-15 and 10-1 of manual
Pro 645, 657 not receiving: possible compatibility problems with Olivetti & Canon machines
Pro 735 not noticing new consumables: power off, hold down 1,3,0 and power on, enter 80 on keypad, power off, power on
Pro 745 saying NOT ALLOWED when entering one-touch numbers: the fax number being entered already exists under another phonebook entry
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