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What are the change drivers - the things that are stimulating evolution in the economy?

• quality improvement
• strategic processes
• responsible business
• customer-centricity (all stakeholders - clients, suppliers, suitors, employees, government, NGOs)
• customer empowerment (mutual responsibility, trust, and respect) - training and support
• deregulation
• privatisation
• decentralisation
• convergence
• selective outsourcing and insourcing
• partnering and alliances
• self-managed cross-functional teams and workgroups
• performance-linked remuneration (pay for what you create)
• consumption-linked billing (pay for what you use - "metered service")

See change management for ways to embrace these drivers.

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