subject: fix: XP automatic update notification icon missing posted: Sat, 20 Mar 2010 07:39:34 -0000
Problem: XP machine (SP2), autoupdates are set to "download but
notify me before installing them". Updates are downloaded but no
update notification icon appears in the system tray. If the user
elects to shut down, the machine will prompt to "install updates,
then shutdown". However the user has no way to see the list of
updates to install, nor deselect those he does not wish to install.
Cause: unknown
Troubleshooting steps:
1. restart computer
2. check control panel (run wuaucpl.cpl) - is the autoupdate setting
correct?
3. check c:\WINDOWS\SoftwareDistribution\ReportingEvents.log - does
it show updates are waiting?
4. check c:\WINDOWS\WindowsUpdate.log - does it show any errors?
5. check group policy (gpedit.msc):
- computer configuration .. administrative templates .. windows
components .. windows update
- user configuration .. administrative templates .. windows
components .. windows update
6. run wuauclt /detectnow (may need to wait some time to see if the
icon appears)
7. run wuauclt /resetauthorization /detectnow (may need to wait some
time to see if the icon appears)
8. reset Windows Update (may need to wait some time to see if the
icon appears):
Note: you may wish to delete %windir%\windowsupdate.old.log and/or
%windir%\SoftwareDistributionold if everything starts working (these
are backup copies made by the above script).
search: